Shipping & Delivery
All shipments are handled by an external courier agency. Delivery times generally range between 3 and 15 business days depending on the destination. If the items are in stock in our warehouse, orders are dispatched on the same day or the next business day. If an item is not currently in stock, we will contact you to notify you of the estimated delivery date.
Orders will not be processed until payment confirmation has been received.
Upon receiving your order, please inspect the package for any transport damage within the first 24 hours of delivery. Transport damage claims must be reported within 24 hours, as this is the timeframe required by shipping carriers to process transit claims.
3D-designed and custom-printed items have an estimated manufacturing time of 15 to 20 days as they are made to order. Because these items are custom-manufactured on request, returns are only accepted in the event of a manufacturing defect.
Returns
To arrange a return or report a defective product, please contact us by phone at (+34) 91 554 00 22 or by email at cr@speedrotor.com.
Exchanges
If an exchange is requested due to an ordering mistake by the customer, we will ship the requested merchandise plus the applicable shipping costs, and the customer must return the product(s) properly packaged and with prepaid postage to SpeedRotor S.L.
If the exchange is due to an error by SpeedRotor S.L., we will ship the correct merchandise at no additional cost and cover the return shipping to SpeedRotor S.L.