Terms and Conditions of Sale & Service
1. Orders
In our online store you can browse our full product catalogue and place orders securely. You may add products to your shopping cart, update quantities, or remove items at any time prior to checkout.
When placing an order, you can sign in with your existing account or register as a new customer. Your personal data is stored solely in the database of SpeedRotor S.L. Once your order is confirmed, you will receive an order confirmation email followed by tracking information upon dispatch.
If you have any questions regarding the status of your order, please email us at cr@speedrotor.com or call us at (+34) 91 554 00 22.
2. Backordered / Made-to-Order Products
Certain items in our catalogue are not kept in permanent warehouse stock and are ordered directly from the manufacturer upon purchase ("Available on backorder"). Once payment is completed, SpeedRotor S.L. places the order with the manufacturer and dispatches it immediately upon arrival, keeping the customer informed of the estimated delivery date.
3. Shipping
All shipments are handled via professional courier services. Orders are processed upon confirmation of payment. Upon receiving the parcel, the customer must inspect the packaging and report any transit damage within 24 hours of delivery.
4. Payment, Prices & Promotions
Payment can be made via bank transfer or through our secure payment gateway.
Account Holder: SpeedRotor S.L. — Bank: CaixaBank — IBAN: ES18 2100 5084 12 0200078983.
All catalogue prices include 21% VAT where applicable. In the event that SpeedRotor S.L. is unable to supply an ordered item for reasons beyond its control, the full amount paid will be refunded to the buyer.
5. Defective Merchandise, Returns & Exchanges
Upon receipt of your order, please verify the condition of the package and notify SpeedRotor S.L. within 24 hours of any transport anomaly. For defective product returns or exchanges, please contact us at (+34) 91 554 00 22 or cr@speedrotor.com. Important: Do not attempt to repair a defective product yourself, as doing so will void the manufacturer's warranty.
6. Privacy & Data Protection
SpeedRotor S.L. processes customer data solely to fulfill product deliveries, process payments, and send newsletter updates if explicitly authorized by the customer. Personal data is never sold or disclosed to third parties except as necessary for shipping. You may request access, rectification, or deletion of your data at any time by writing to cr@speedrotor.com.